FAQs

Frequently asked questions

Supplier & Distribution Partner FAQs

Find answers to common questions from brands and suppliers interested in building a distribution partnership with us.

We partner with both domestic and international brands and suppliers within our primary categories, including Groceries, Medical Supplies, Toys, Health & Wellness Products, and Household Essentials. We work with well-established companies as well as growing suppliers that offer high-quality product ranges.

To join our supplier network, complete the Supplier Contact Form available on our Contact page, or contact us directly via phone or email. Our team will arrange a discussion to review your product catalog and explore potential partnership opportunities.

Minimum order quantities may differ depending on the product category and item type. We collaborate with suppliers to determine suitable starting order volumes that are beneficial for both sides. For detailed information regarding specific products or categories, please contact our team directly.

Yes, we stay aligned with Minimum Advertised Price (MAP) policies and adhere to the pricing standards set by each brand we work with. Maintaining and protecting your brand’s pricing structure is an important part of our distribution strategy.

We distribute products across leading online marketplaces and various retail platforms. Our operations are structured to meet marketplace policies and compliance requirements. Detailed information about specific sales channels is provided during the onboarding and partnership discussion process.

We follow an organized process for handling returns and damaged merchandise. Any damaged products are properly recorded and managed based on the procedures agreed upon with the supplier. Our team maintains clear and transparent communication regarding any issues or concerns that may occur.

Yes, we operate as a legally registered U.S.-based business with professional business practices, verified documentation, and operations focused on compliance and reliability.

The onboarding timeframe can vary based on the supplier’s requirements and the complexity of the product range. In most cases, the initial review, documentation, and setup process can be completed within a few business days, allowing distribution activities to begin shortly afterward.